Frequently Asked Questions
We offer free delivery/setup/pickup to local towns. Areas beyond that are charged a delivery fee. See service areas tab on home page.
Yes we offer discounts!
Take $25 off each additional bouncy or 50% off the second day!
Take $100 off any customer pickup order! Just choose the pickup option when checking out.
Please note, if you choose a town in our service area because you do not see yours on the list, the order will be canceled and you will be charged up to full order value depending on when we catch it.
Yes we offer discounts!
Take $25 off each additional bouncy or 50% off the second day!
Take $100 off any customer pickup order! Just choose the pickup option when checking out.
Please note, if you choose a town in our service area because you do not see yours on the list, the order will be canceled and you will be charged up to full order value depending on when we catch it.
Yes, we require a $50 non-refundable deposit. A credit card is needed for the deposit. Final payment is charged to the card on file the day before your event.
If you have to cancel your party, the deposit can be applied to your next event within the same calendar year.
Weather related cancellations are determined the morning of your event and must fall under our weather policy. Please see below for our weather policy.
Once our truck leaves the warehouse the morning of the event, you are responsible for payment in full, no exceptions.
If you have to cancel your party, the deposit can be applied to your next event within the same calendar year.
Weather related cancellations are determined the morning of your event and must fall under our weather policy. Please see below for our weather policy.
Once our truck leaves the warehouse the morning of the event, you are responsible for payment in full, no exceptions.
All deposits are non-refundable. If you have to cancel your party, your deposit can be used towards another rental within the same calendar year.
If you must cancel due to weather, your deposit may be refunded or applied to a new date within the same calendar year. It must fall under our weather policy below.
If you must cancel for non-weather related issues within 2 days of rental date half of the rental fee will be charged.
WEATHER POLICY:
Wind
If the wind is expected to be 20mph or more during the time of your event we will not setup and your money will be refunded.
Rain
If rain is expected to be 50% or more during the time of your event you may cancel, we will not setup if it's predicted to be 90% or more.
Temperature
If the temperature is expected to be below 32 degrees during the time of your event you may cancel.
***Weather cancellations are determined between 6pm the evening before your event through 6am the morning of your event, we will not issue refunds until the day of your event.
Weather is monitored using Wunderground. All weather related cancellations must be made between 6pm the evening before your event to 6am the morning of the event. It is your choice to cancel due to weather; we also reserve the right to cancel if we feel the weather may be too dangerous. Once our truck leaves the warehouse you are responsible to pay in full.
If you must cancel due to weather, your deposit may be refunded or applied to a new date within the same calendar year. It must fall under our weather policy below.
If you must cancel for non-weather related issues within 2 days of rental date half of the rental fee will be charged.
WEATHER POLICY:
Wind
If the wind is expected to be 20mph or more during the time of your event we will not setup and your money will be refunded.
Rain
If rain is expected to be 50% or more during the time of your event you may cancel, we will not setup if it's predicted to be 90% or more.
Temperature
If the temperature is expected to be below 32 degrees during the time of your event you may cancel.
***Weather cancellations are determined between 6pm the evening before your event through 6am the morning of your event, we will not issue refunds until the day of your event.
Weather is monitored using Wunderground. All weather related cancellations must be made between 6pm the evening before your event to 6am the morning of the event. It is your choice to cancel due to weather; we also reserve the right to cancel if we feel the weather may be too dangerous. Once our truck leaves the warehouse you are responsible to pay in full.
DELIVERIES:
Our standard rental time is 7 hours. We deliver and setup the unit between 7-11am, on busy weekends we may arrive a half hour before your party start time.
Saturday rentals are picked up Sunday morning by noon no extra charge (weather permitting, excluding some holidays).
We no longer service parks, forest preserves or public events, we apologize for any inconvenience.
CUSTOMER PICKUPS:
Although we have limited delivery during the week, customer pickup is available any day for an extra $100 off! Just bring it back the next day!
For larger units plan on bringing a trailer and extra people to help move it, they can range up to 400 lbs! Smaller units can be picked up in a minivan or SUV with fold down seats.
You will need to bring your ID for pickup, the face on the ID must match the card on file.
To roll a water slide you will first fold it in half lengthwise like a taco, then roll it. For standards and combos you will fold it in thirds lengthwise, like a burrito, then roll it.
Just choose the pickup option when checking out!
We deep clean our units and also sanitize once more upon setup. Each unit is disinfected and sanitized using an all purpose, natural, non-toxic cleaning formula that has been recognized by the U.S. EPA's Safer Choice Program, as safer for people, pets, and the environment.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
Please help us take care of our equipment as we do for you.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
Please help us take care of our equipment as we do for you.
We need a standard 120V outlet and a level surface to setup. Please ensure there is enough set up room for the unit, grassy, level area is preferred with no overhead utility lines or low hanging branches. If you have a sprinkler system you will need to chose an area that is not by the lines, we are not responsible for damaged lines. Please notify us if the unit will be set up on concrete instead of grass or if delivery requires flights of stairs or doorways, there may be additional fees.
We no longer service parks, forest preserves or public events. This includes customer pickups, we do not allow any of our units to be in parks. If a unit is stolen from a public area you will be required to pay full price for a replacement unit as well as lost wages for any canceled rentals on that item.
We apologize for any inconvenience.
We apologize for any inconvenience.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want anyone to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
We also offer an option damage waiver for 10% of the rental fee. This covers all unintentional damage. This does not cover theft or intentional damage.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
We also offer an option damage waiver for 10% of the rental fee. This covers all unintentional damage. This does not cover theft or intentional damage.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
Gratuity is never expected, but always appreciated! If you feel our guys did an excellent job please feel free to tip! They work extremely hard to make sure your party is setup right.
Rules in addition to contract:
Winds 25 mph or lightening shut down unit, do not leave unit unsupervised!
No shoes, sharp objects, silly string, gum, cake, chips, food of any kind! Food remnants of any kind will result in a $250 cleaning fee.
No tape, string, signs, balloons, markers or pens.
No water on dry units ($100 drying fee). This does NOT include rain or natural weather issues.
No silly string ($250 up to replacement value).
Do not unhook motors, cords or unzip anything. If it rains hard, turn motor off and cover with garbage bag.
Hose any mud off water units/slip and slides, leave running to dry out a little before deflating for the night.
No fireworks or fires by units, customer will be responsible for any damages.
Water units get waterlogged very easily (very difficult to move), if you have one overnight please read the instructions below to drain water before shutting off.
*** Overnight Rentals:
Water units: Turn hose water off, step on pool to drain as much water as possible. Wait 10 minutes for water to run off then shut the motors off. Turn back on in the morning until we get there so it has time to dry a bit.
Dry units: Turn motor off when you are done for the night. Do not allow motors to run all night.
*** Public Areas: Do not leave the unit unattended. You are responsible for replacement if it gets stolen.
*** Water Units: Hose must be turned off before deflating the unit or fees may apply. Must ride one person at a time and feet first.
_________________________________________________________________________________________________________
TERMS OF LEASE Deposits are non-refundalbe. In addition to the terms below, and the operation guidelines on each rented item, the Lessee (customer) agrees to supervise the operation of any rented item and further agrees that if the item is damaged that he/she will reimburse Let's Bounce for the full price to fix the damage and/or the full replacement value of the rented item. Before signing this contract, Lessee agrees that he/she has read the entire contract, has agreed to all terms and conditions herein, and has had all questions he/she may have answered to the Lessee’s full satisfaction and understanding.
Delivery/Operation/Payments: To address specified by Lessee. Lessee grants Let's Bounce and its employees/contractors, the right to enter said property for the delivery and return of the rented equipment at approximate times. All payments must be made at time of delivery. No refunds will be made after the equipment has been delivered. For jumpers, the lessee agrees to provide one electrical outlet rated at 115 volts with 20 amperes capacity per motor unit within 100 feet of each unit. No other electrical cords are to be used. If the blower stops or the air pressure is low, remove all users immediately, and then check on the problem. Air tubes in the rear of the unit should be tied securely to the blower or tied off to prevent air from escaping. The electrical cord should be plugged into an outlet and be the only thing operating on that electrical circuit. Circuit breakers should also be checked. Customer is subject to an additional charge of $20.00 for all service calls due to electricity.
General Rules for Safe Operation: Units must be operated over a smooth, compatible surface such as grass or hard top surface. The unit may NOT be operated on rough surfaces such as rocks, brick, glass, or any jagged objects. Unit cannot be moved by lessee after placed by Let's Bounce employees/contractors. Unit MUST BE properly anchored prior to use. Unit will be anchored initially by Let's Bounce employees/contractors and the anchors MUST NOT be removed during period of use. Never attempt to relocate, adjust or service a blower. Never use during high winds, gusty winds, thunderstorms or lightening. The unit can turn over in high winds, even if anchored, and this could result in severe injuries to the users. Do not resume use until adverse weather conditions have ceased. Always follow the manufacturers guidelines located on the unit itself.
Additional Safety Rules: Before entering the unit, have the users remove their shoes, eye glasses, belt buckles and any sharp objects. Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of unit. Always follow the number of riders and rules posted on the unit itself. Do not plug or unplug the motor repeatedly as this will cause the unit to burn up and you will be responsible for any resulting damage. Always have an adult present, who has reviewed and understands both this contract and the rules posted on the unit itself, who can supervise the riders. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself. Never place a hose or water on or into the unit unless authorized by Let's Bounce. Do not allow horseplay on, in, or around the unit. Always follow the directions for use on the unit itself. Only children of the same age group are to play on the unit at the same time.
Additional Terms of Lease: Let's Bounce is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result. ABSOLUTELY NO silly string or similar items, such as, but not limited to, food, drinks, confetti, foam or trash, in or around the unit at any time !!! Silly string and like objects will cause permanent damage to the unit and lessee will be responsible for the full replacement value of the rented unit and/or assessed a $75.00-$250.00 cleaning fee if the unit is determined not to be permanently damaged. Lessee agrees not to operate the unit(s) in a manner contrary to this contract and the rules of use on each unit. If lessee operates the unit (s) in a manner contrary to the contract and rules of use on each unit, and the unit is damaged, Lessee agrees to pay the cost or repair or full replacement value of any damaged equipment or unit. Lessee agrees that the equipment leased is for Lessee’s own use and said equipment is not be loaned, sub-let, mortgaged or in any other manner disposed of by Lessee. Lessee further agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause. Lessee is responsible to ensure that setup area is not near any utility lines, above or below ground. All pieces to games must be returned or there will incur a replacement fee. Any issues with equipment need to be reported immediately to 815-403-4793. Damage waiver does not cover theft or intentional damages.
Hold Harmless Provisions: Lessee agrees to indemnify and hold Let's Bounce harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless Let's Bounce from injuries or damages incurred as a result of the use of the leased equipment. Let's Bounce cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless Let's Bounce from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof.
Disclaimer of Warranties: Let's Bounce makes no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and Lessee agrees to immediately cease use of the equipment and contact Let's Bounce if any of the lease equipment develops any indication defect or improper working conditions. Lessee agrees to use the equipment at Lessees own risk.
Breach/Indemnity/Arbitration: In the event that Lessee breaches any of the terms of this lease, that Lessee will pay for all consequential damages and further indemnify Let's Bounce for all costs incurred by Let's Bounce incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees and costs. If Let's Bounce determines, within its own discretion, that Lessee has failed, in any way, to observe or comply with the conditions of this lease, Let's Bounce may exercise any of the following remedies: termination of this agreement; reenter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law. If a conflict arises, Let's Bounce and Lessee will abide by the ILstate laws and forgo filing a lawsuit to solve the dispute.
Winds 25 mph or lightening shut down unit, do not leave unit unsupervised!
No shoes, sharp objects, silly string, gum, cake, chips, food of any kind! Food remnants of any kind will result in a $250 cleaning fee.
No tape, string, signs, balloons, markers or pens.
No water on dry units ($100 drying fee). This does NOT include rain or natural weather issues.
No silly string ($250 up to replacement value).
Do not unhook motors, cords or unzip anything. If it rains hard, turn motor off and cover with garbage bag.
Hose any mud off water units/slip and slides, leave running to dry out a little before deflating for the night.
No fireworks or fires by units, customer will be responsible for any damages.
Water units get waterlogged very easily (very difficult to move), if you have one overnight please read the instructions below to drain water before shutting off.
*** Overnight Rentals:
Water units: Turn hose water off, step on pool to drain as much water as possible. Wait 10 minutes for water to run off then shut the motors off. Turn back on in the morning until we get there so it has time to dry a bit.
Dry units: Turn motor off when you are done for the night. Do not allow motors to run all night.
*** Public Areas: Do not leave the unit unattended. You are responsible for replacement if it gets stolen.
*** Water Units: Hose must be turned off before deflating the unit or fees may apply. Must ride one person at a time and feet first.
_________________________________________________________________________________________________________
TERMS OF LEASE Deposits are non-refundalbe. In addition to the terms below, and the operation guidelines on each rented item, the Lessee (customer) agrees to supervise the operation of any rented item and further agrees that if the item is damaged that he/she will reimburse Let's Bounce for the full price to fix the damage and/or the full replacement value of the rented item. Before signing this contract, Lessee agrees that he/she has read the entire contract, has agreed to all terms and conditions herein, and has had all questions he/she may have answered to the Lessee’s full satisfaction and understanding.
Delivery/Operation/Payments: To address specified by Lessee. Lessee grants Let's Bounce and its employees/contractors, the right to enter said property for the delivery and return of the rented equipment at approximate times. All payments must be made at time of delivery. No refunds will be made after the equipment has been delivered. For jumpers, the lessee agrees to provide one electrical outlet rated at 115 volts with 20 amperes capacity per motor unit within 100 feet of each unit. No other electrical cords are to be used. If the blower stops or the air pressure is low, remove all users immediately, and then check on the problem. Air tubes in the rear of the unit should be tied securely to the blower or tied off to prevent air from escaping. The electrical cord should be plugged into an outlet and be the only thing operating on that electrical circuit. Circuit breakers should also be checked. Customer is subject to an additional charge of $20.00 for all service calls due to electricity.
General Rules for Safe Operation: Units must be operated over a smooth, compatible surface such as grass or hard top surface. The unit may NOT be operated on rough surfaces such as rocks, brick, glass, or any jagged objects. Unit cannot be moved by lessee after placed by Let's Bounce employees/contractors. Unit MUST BE properly anchored prior to use. Unit will be anchored initially by Let's Bounce employees/contractors and the anchors MUST NOT be removed during period of use. Never attempt to relocate, adjust or service a blower. Never use during high winds, gusty winds, thunderstorms or lightening. The unit can turn over in high winds, even if anchored, and this could result in severe injuries to the users. Do not resume use until adverse weather conditions have ceased. Always follow the manufacturers guidelines located on the unit itself.
Additional Safety Rules: Before entering the unit, have the users remove their shoes, eye glasses, belt buckles and any sharp objects. Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of unit. Always follow the number of riders and rules posted on the unit itself. Do not plug or unplug the motor repeatedly as this will cause the unit to burn up and you will be responsible for any resulting damage. Always have an adult present, who has reviewed and understands both this contract and the rules posted on the unit itself, who can supervise the riders. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself. Never place a hose or water on or into the unit unless authorized by Let's Bounce. Do not allow horseplay on, in, or around the unit. Always follow the directions for use on the unit itself. Only children of the same age group are to play on the unit at the same time.
Additional Terms of Lease: Let's Bounce is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result. ABSOLUTELY NO silly string or similar items, such as, but not limited to, food, drinks, confetti, foam or trash, in or around the unit at any time !!! Silly string and like objects will cause permanent damage to the unit and lessee will be responsible for the full replacement value of the rented unit and/or assessed a $75.00-$250.00 cleaning fee if the unit is determined not to be permanently damaged. Lessee agrees not to operate the unit(s) in a manner contrary to this contract and the rules of use on each unit. If lessee operates the unit (s) in a manner contrary to the contract and rules of use on each unit, and the unit is damaged, Lessee agrees to pay the cost or repair or full replacement value of any damaged equipment or unit. Lessee agrees that the equipment leased is for Lessee’s own use and said equipment is not be loaned, sub-let, mortgaged or in any other manner disposed of by Lessee. Lessee further agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause. Lessee is responsible to ensure that setup area is not near any utility lines, above or below ground. All pieces to games must be returned or there will incur a replacement fee. Any issues with equipment need to be reported immediately to 815-403-4793. Damage waiver does not cover theft or intentional damages.
Hold Harmless Provisions: Lessee agrees to indemnify and hold Let's Bounce harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless Let's Bounce from injuries or damages incurred as a result of the use of the leased equipment. Let's Bounce cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless Let's Bounce from any loss, damage, theft or destruction of the equipment during the term of the lease and any extensions thereof.
Disclaimer of Warranties: Let's Bounce makes no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and Lessee agrees to immediately cease use of the equipment and contact Let's Bounce if any of the lease equipment develops any indication defect or improper working conditions. Lessee agrees to use the equipment at Lessees own risk.
Breach/Indemnity/Arbitration: In the event that Lessee breaches any of the terms of this lease, that Lessee will pay for all consequential damages and further indemnify Let's Bounce for all costs incurred by Let's Bounce incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees and costs. If Let's Bounce determines, within its own discretion, that Lessee has failed, in any way, to observe or comply with the conditions of this lease, Let's Bounce may exercise any of the following remedies: termination of this agreement; reenter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law. If a conflict arises, Let's Bounce and Lessee will abide by the ILstate laws and forgo filing a lawsuit to solve the dispute.