Frequently Asked Questions
We offer free delivery/setup/pickup to local towns, areas beyond that are charged a delivery fee. See service areas tab on the home page for more info.
Yes we offer discounts! Take $25 off each additional bouncy or 50% the second day! Take $75 off any customer pickup order!
Yes we offer discounts! Take $25 off each additional bouncy or 50% the second day! Take $75 off any customer pickup order!
Yes, we require a $50 non-refundable deposit. A credit card is needed for the deposit.
If you have to cancel your party, the deposit can be applied to your next event within the same calendar year.
Weather related cancellations are determined the morning of your event and must fall under our weather policy.
Once our truck leaves the warehouse the morning of the event, you are responsible for payment in full, no exceptions.
If you have to cancel your party, the deposit can be applied to your next event within the same calendar year.
Weather related cancellations are determined the morning of your event and must fall under our weather policy.
Once our truck leaves the warehouse the morning of the event, you are responsible for payment in full, no exceptions.
All deposits are non-refundable. If you have to cancel your party, your deposit can be used towards another rental within the same calendar year.
If you must cancel due to weather, your deposit may be refunded or applied to a new date within the same calendar year. It must fall under our weather policy below.
If you must cancel for non-weather related issues within 2 days of rental date half of the rental fee will be charged.
WEATHER POLICY:
Wind If the wind is expected to be 20mph or more during the time of your event we will not setup and your money will be refunded.
Rain If rain is expected to be 50% or more during the time of your event you may cancel, we will not setup if it's predicted to be 90% or more.
Temperature If the temperature is expected to be below 32 degrees during the time of your event you may cancel.
***Weather cancellations are determined between 6pm the evening before your event through 6am the morning of your event, we will not issue refunds until the day of your event. Weather is monitored using Wunderground. All weather related cancellations must be made between 6pm the evening before your event to 6am the morning of the event. It is your choice to cancel due to weather; we also reserve the right to cancel if we feel the weather may be too dangerous. Once our truck leaves the warehouse you are responsible to pay in full.
If you must cancel due to weather, your deposit may be refunded or applied to a new date within the same calendar year. It must fall under our weather policy below.
If you must cancel for non-weather related issues within 2 days of rental date half of the rental fee will be charged.
WEATHER POLICY:
Wind If the wind is expected to be 20mph or more during the time of your event we will not setup and your money will be refunded.
Rain If rain is expected to be 50% or more during the time of your event you may cancel, we will not setup if it's predicted to be 90% or more.
Temperature If the temperature is expected to be below 32 degrees during the time of your event you may cancel.
***Weather cancellations are determined between 6pm the evening before your event through 6am the morning of your event, we will not issue refunds until the day of your event. Weather is monitored using Wunderground. All weather related cancellations must be made between 6pm the evening before your event to 6am the morning of the event. It is your choice to cancel due to weather; we also reserve the right to cancel if we feel the weather may be too dangerous. Once our truck leaves the warehouse you are responsible to pay in full.
DELIVERIES:
We deliver between 7-11am and pickup the next morning.
We no longer service parks, forest preserves or public events, we apologize for any inconvenience.
CUSTOMER PICKUPS:
Customer pickup is available any day for an extra $75 off! Just bring it back the next day by noon! Choose the pickup option when checking out.
Combos or waterslides require a trailer, standard bouncers can be picked up in a minivan or SUV with fold down seats. You can borrow our heavy duty dolly for big units if we have one available.
Please bring your ID for pickup, the face on the ID must match the card on file.
To roll a water slide you will first fold it in half lengthwise like a taco, then roll it. For standards and combos you will fold it in thirds lengthwise, like a burrito, then roll it.
We deep clean our units and also sanitize once more upon setup. Each unit is disinfected and sanitized using an all purpose, natural, non-toxic cleaning formula that has been recognized by the U.S. EPA's Safer Choice Program, as safer for people, pets, and the environment.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
Please help us take care of our equipment as we do for you.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
Please help us take care of our equipment as we do for you.
We need a standard 120V outlet and a level surface to setup. Please ensure there is enough set up room for the unit, grassy, level area is preferred with no overhead utility lines or low hanging branches. If you have a sprinkler system you will need to chose an area that is not by the lines, we are not responsible for damaged lines. Please notify us if the unit will be set up on concrete instead of grass or if delivery requires flights of stairs or doorways, there may be additional fees.
We no longer service parks, forest preserves or public events. This includes customer pickups, we do not allow any of our units to be in parks. If a unit is stolen from a public area you will be held responsible for losses. We apologize for any inconvenience.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want anyone to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
We also offer an option damage waiver for 10% of the rental fee. This covers all unintentional damage. This does not cover theft or intentional damage.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.
We also offer an option damage waiver for 10% of the rental fee. This covers all unintentional damage. This does not cover theft or intentional damage.
***CLEANING FEES: Food remnants of any kind will result in a minimum $250 cleaning fee. This includes but not limited to CAKE, GUM, SILLY STRING, CHIPS, MAKRER, BALLOONS. Items such as these discolor and devalue the unit, they also eat away at the fire protectant coating. Supervise the children while on the unit.